UPDATED June 7, 2026

The Disney Disability Access Service (DAS) is a service that accommodates Disney World and Disneyland visitors and their families who have difficulty tolerating extended waits in a traditional queue (or line) environment for an attraction due to a disability.

Disney has long earned a reputation for being an accommodating vacation destination for families that have a wide range of health or nutritional needs to work around, and the Disability Access Service is just one of the tools that help families have the Disney vacation that fits with their family’s needs.

For individuals and families who utilize this service, it is important to know that changes came to the service on May 20th, 2024, in Disney World and on June 18th, 2024, in Disneyland. We hope this page provides you with helpful information.

What is the Disability Access Service (DAS)? 

On the Disney World and Disneyland websites’ Disability Access Service page, Disney states that: “DAS is intended to accommodate those Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.”

Recent Changes to the Disability Access Service

As of May 20th, 2024, in Disney World and June 18th, 2024, in Disneyland, Disney is partnering with Inspire Health Alliance to assist with its DAS approval process.

DAS Enrollment

Guests who wish to enroll in the Disability Access Service may register on the Disney World or Disneyland website to begin the process, which includes a live video chat with a Cast Member* (which requires the presence of the individual who will be registered to use the DAS) as soon as 60 days before visiting a park. A search on either website for “Disability Access Service” will lead you to the appropriate channels.

The Disney World website lays out the steps users must take to engage in a live video chat, highlighting rules including (but not limited to):

• The recording of this video chat is strictly prohibited
• The Guest requesting DAS either for themself or for someone else (e.g., a minor child) must be 18 years of age or older to register
• The Guest for whom DAS is being requested must be present during the video chat.

You can see all of the steps and rules in the screenshot below:

During the live video chats, “Guests can meet virtually with a Cast Member using live video chat to determine what services may be appropriate to support their visit to the theme parks, including DAS” according to both websites.

*Please be aware that in Disney World, there is NOT an in-person option for DAS registration, but guests can participate in a live video conference on the day of their visit if they do not register in advance. In Disneyland, guests can have an in-person at an Accessibility Services Kiosk during a park visit if they do not register in advance.

DAS Length of Validity

The DAS enrollment has been EXTENDED. Now, DAS is valid for up to one year following approval.

The official language on Disney World’s website states: “DAS is valid for the length of the ticket or up to 1 year, whichever is shorter. Once the service has elapsed, Guests need to re-register for the program.”

Please be aware that the Disney World website also states that “The Guest for which DAS is being requested must be present during registration and must experience the attraction when redeeming a DAS return time at Walt Disney World theme parks.”

DAS Party Size

Disney now limits the party size to four people: “DAS registration maximum party size is the registered DAS Guest and up to 3 additional party members, for a total of 4 people.”

DAS Pre-Entitlements

Additionally, the rules regarding lines access pre-entitlements have changed. DAS previously came with two pre-entitlements via Lightning Lane access. Now, pre-entitlements and DAS are no longer grouped together and instead are considered as separate options depending on guest needs. In many cases, those who are eligible for DAS will NOT receive those entitlements.

The Disney World website now shares that “After you’ve registered [for the DAS service] and entered the theme park, you can request your first return time.” In order to make return time selections, guests may use the My Disney Experience app in Disney World or the Disneyland App in Disneyland. Alternatively, “If additional assistance is required, Guests can also obtain return times directly from a Cast Member at any Guest Relations or Guest Experience Team location.”

Return times will be comparable to the current wait time in a Standby time for an attraction.

DAS Return Time Redemption and Next Steps

The Disney World website now shares: “Guests registered in DAS can make return time selections in the My Disney Experience mobile app on the day of their park visit.

Any member of a DAS party can obtain a return time for the whole party, but the Guest registered for DAS must be present and experience the attraction when the DAS return time is redeemed. DAS return times are valid until the park closes or an attraction closes for the day. A party can only hold one DAS return time at once.” So, guests are able to visit other areas around the park until their return time window arrives.

Ten minutes after you redeem your return time, the next ride return time selection can be made via the My Disney Experience app in Disney World or the Disneyland App in Disneyland.

Every New Rule Added to Disability Access Service at Disney World