It’s certainly no secret that traveling is ROUGH right now, especially with rising airfare costs, gas prices, dwindling benefits, and a whole lot more.

Disney Adventure

Even in such a volatile travel space, there’s a reason people continue to book Disney vacations — whether that’s at Disney World, Disneyland, the international parks, or even the Disney Cruise Line. No matter what unexpected hiccup might happen, we find that booking travel with Disney is a safe bet — here’s why.

Traveling is seriously hectic right now. Between airlines like Spirit shutting down, increased baggage fees due to rising fuel costs, increasing gas prices, and more, there are plenty of things that can go wrong or make your trip more stressful than it needs to be. Since travelers’ complaints frequently make the news, we wanted to dive into problems you could encounter on a cruise and how Disney Cruise Line typically handles them. 

The Disney Wish!

Worrying about what might go wrong on your vacation is never fun, but knowing that Disney will have your back in any number of scenarios is what keeps people coming back, trip after trip, year after year. 

Disney Cruise Line

This is especially true as the Atlantic Hurricane Season approaches, which can impact the Disney Cruise Line more than other Disney vacations. If you’re setting sail from June 1st to November 30th, there’s a possibility that your cruise itinerary could be impacted — or maybe even canceled altogether. August and September are typically the peak months for cruise activity in the Caribbean, with 40% of tropical cyclones occurring during these months.

Quiet Cove

In rare situations when guest safety is a concern and a cruise must be canceled, Disney will offer passengers a full refund — without making them jump through hoops to get it.

If a hurricane causes your Disney Cruise to be extended or rerouted for safety reasons, you will not be charged extra for the additional time, as the situation is out of your control.

Disney Wish!

The official policy of Disney Cruise Line, if it cancels a sailing or delays it by more than three days, says:

“If Disney Cruise Line cancels your cruise or delays your cruise for more than three calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you may request a refund or a cruise credit by emailing Disney Cruise Line at [email protected]. Requests must be made within 90 days of the original scheduled sail date and must include a copy of the cruise confirmation, proof and amount of payment, and cancellation or delay notice. All documentation should clearly display the vessel and scheduled date of sailing. If a cruise reservation is cancelled or delayed by Disney Cruise Line prior to commencement of the cruise, Disney Cruise Line shall have no responsibility beyond the refund of monies paid related to the cruise that was cancelled or delayed by Disney Cruise Line without offset for cancellation fees imposed by Disney Cruise Line.”

The Disney Adventure

Recently, the Disney Adventure canceled a sailing due to mechanical issues before the ship left port, while passengers had already embarked and were on the cruise ship. In this situation, Disney gave guests a full refund and provided them with a credit for 50% off their next cruise.

Disney also provided transportation and lodging at 5-star hotels, along with an additional stipend to spend at the hotels for food and other necessities. In addition, Disney continued to provide meals while guests on board were waiting to be transported to their hotels. We were surprised by the online comments we saw. There was lots of praise for how Disney handled the situation, even from folks whose vacations had been impacted.

Disney Adventure

This was a rare case, but it’s confirmation of why Disney’s customer service is legendary.

Disney Cruise Line has been recognized as the best cruise operator on Newsweek’s ‘America’s Best Customer Service’ List for the eighth year in a row, along with being ranked #1 overall among large-ship cruise brands for customer service by Cruise Critic consumer rankings.

Disney Adventure

If you’re thinking about booking a Disney vacation — especially a cruise — know that things can go wrong — that’s just part of travel. But we keep coming back to Disney because we know that in the rare instance it happens to us, we’ll be taken care of.

We’ll be on the lookout for the latest Disney Cruise Line updates you need to know about. In the meantime, make sure you stay tuned to the Disney Food Blog for even more Disney news!

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WE KNOW DISNEY.
YOU CAN, TOO.

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Have you been on a Disney Cruise? Let us know in the comments below.