A change is coming to Disney’s Hawaiian resort!
Mickey Shave Ice at Aulani ©Disney
Aulani, the company’s resort in Ko Olina, Hawaii, recently confirmed some alterations to its housekeeping policy, which went into effect at the end of May.
As of May 28th, Aulani Resort will offer room cleaning services — including bed making, vacuuming, dusting, cleaning of bathroom(s), kitchen/kitchenette and washing the dishes, removal of trash and towels, as well as replenishment of towels and amenities — every other day of a rental guests’ stay. Furthermore, bed sheets will be scheduled to be changed every four nights, or upon request.
The bathroom
Housekeeping services for Disney Vacation Club Members staying on Member Points or Member Cast Discounts remain the same and are not affected by this change. In addition, guests may request daily housekeeping services (with service beginning the following day) if they desire.
Now, let’s check out the bedroom!
According to Disney, this change is in support of Disney’s sustainability and environmental impact initiatives, while also addressing guest privacy and improving efficiency in operations, allowing for a “more personalized service.”
Aulani, which opened in 2011, features over 350 hotel rooms plus over 400 Disney Vacation Club Villas. According to legendary Imagineer Joe Rohde, who grew up in Hawaii and was the creative head on the project, “The resort was designed to reflect the sense of a Hawaiian valley opening out toward the ocean from highlands to lowlands. This organization has many connotations. One is the ahupua’a, the traditional organization of land that followed a watershed from the mountains to the sea and knitted all members of the community together in a working relationship and a functional sustainable relationship to the land. Another is a Hawaiian concept of time itself as flowing – like fresh water – from the past, which is in the mountains, to the future, which is in the sea. The architectural statements of Aulani tend to follow this organizational layout. You know, of course, that Waikolohe means “mischievous water.” That name is simply meant to connote the playful aspect of the springs, which spray you from unexpected directions, and the presence of the Menehune. It is true that, along this part of the O’ahu coast, fresh water comes from springs, and we wanted to reflect that but in a fun, mischievous way.”
Aulani
Disney’s Aulani Resort’s housekeeping policies are changing. Stay tuned to DFB for more on Disney’s hotels around the world.
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With the amount of money people pay for these resorts I think this is pretty ridiculous. Not making the bed doesn’t save the environment. It’s cost cutting disguised as sustainability. Just stayed up at Cedar Point and one of their hotels has a similar policy. Frankly, it’s a little disgusting. Empty the trash, take out the used towels, make the bed, wipe things down – it’s basic stuff that you are paying for.
I 100% agree with Scott! It is Disney cutting costs and trying (very badly) to make it seem like there is another reason behind the change. Now they can hire, or fire, house keeping personnel. I am not paying less money, so I should not be getting less service. It’s surprising to me that more people are NOT upset about this, between what we are not getting and job loss potential…I feel like this is too quietly slipping under the radar.
Exactly !
Couldn’t have said it better, Scott
This is about hoarding more money, nickel and dining customers, so that Disney doesn’t have to pay for housekeeping staff. This started during covid. They implemented these measures under the guise of protecting guests and staff, but found out quickly, that they could cut the housekeeping staff by half, or more. Disgusting, for that kind of money.
*Diming.
Stupid autocorrect
Agree 100% with all of the comments. Any of us could email Disney, but I guarantee it would be ignored. I have emailed them with concerns / questions and they were all ignored, they pertained to topics like this.